Privacy Policy
Effective:
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Last updated:
1. Who We Are
u-wellness ("u-wellness", "we", "us") offers mobile health and wellness care in California: IV therapy, vitamin injections, medical weight loss, lab testing, the Optimize program and supplements. We do not operate a clinic; our visits are mobile or at u-wellness events. Our services include AI-assisted health intake, asynchronous physician review and secure messaging (telehealth under California law), personalized care plans, lab testing, prescriptions when clinically appropriate, IV and injection therapy, appointment scheduling, text-message notifications and check-ins, and post-treatment follow-ups. This Privacy Policy explains how we handle personal information on our website and app. How we use and disclose your protected health information, and your rights over it, are also described in our Notice of Privacy Practices.
2. Information We Collect
Contact information: phone number (required), name, email, home or visit address
Health profile: age, sex, height, weight, medical conditions, medications, allergies and lifestyle information (diet, caffeine, sleep, activity, stress)
Intake and conversation history: online intake responses, portal messages, protocol and care-plan drafting records, text-message delivery history, and the text messages you send us, including photos or other attachments sent by MMS (which may include health information you choose to share). We store those attachments, may use AI to describe them, and make them available to your care team, including our physician, as part of your record
Lab results: results of lab tests we order for you, blood test files you upload (PDFs, images) and biomarker values extracted from them
Prescriptions: medications our physician prescribes for you, with strength, instructions, notes and the pharmacy they are sent to
Program check-ins: information you share with our AI companion during program check-ins, for example weight, symptoms or side effects
Payment information: processed by Stripe. We do not store full card numbers.
Appointment data: dates, times, locations and treatment protocols
Website and device information: browser and device identifiers, pages visited, and campaign or click identifiers, as described in Section 6
3. How We Use Your Information
To provide your care: have our physician review your intake, history and lab results, prescribe medication when clinically appropriate and write your personalized care plan
To design and deliver your IV and injection protocols
To order lab tests, send prescriptions to the pharmacy that fills them, and deliver your results and care plan to you
To schedule and manage your appointments
To send you text messages about your protocol status, appointments, lab orders and results, care plans, prescriptions, membership billing, post-treatment check-ins and program check-ins
To process payments and memberships
To improve our services and keep them safe and secure
To measure our advertising as described in Section 6
4. Text Messages (SMS)
By providing your phone number through our website, patient portal or booking flow, you consent to receive automated and non-automated text messages from u-wellness about your u-wellness care, including IV therapy, injections, weight loss, Optimize and lab services, including:
Payment links, payment confirmations and membership billing notices
Protocol approval notifications
Appointment booking links, confirmations and reminders
Lab order and lab result updates, care plan notices and prescription notices
Post-treatment check-ins
Program check-ins, including messages from our AI companion (software, not a human)
Account setup and operational alerts
Clinical intake is not collected by text message. If you reply to our texts, we keep your reply in your record, and it may be answered by our AI companion or by our staff. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Information
We do not sell, rent or trade your personal information. We share information with:
Our clinical team: our physician, who reviews your information, approves IV and injection protocols, reviews your lab results, writes your care plan and prescribes when clinically appropriate; and our nurses, who receive your approved protocol and appointment details to provide your care
Laboratories and pharmacies: Quest Diagnostics, which performs tests we order for you, and the licensed pharmacy that fills a prescription our physician sends through our e-prescribing system; each receives what it needs to do so
Service providers that help us run our services, such as SignalWire (sending our texts and receiving your replies), Stripe (payments), Anthropic and OpenAI (AI tools for intake, care-plan drafting and messages), Google Cloud (hosting and database), and our e-prescribing, email and communications providers, under contracts that limit how they may use your information
Analytics and advertising platforms: limited website activity, as described in Section 6
As required by law: to comply with law, legal process or public-health reporting, or to protect someone's safety, as described in our Notice of Privacy Practices
6. Cookies, Analytics and Advertising
We use cookies and similar technologies, including advertising pixels and analytics tags from Google (Google Analytics and Google Ads) and Meta (Facebook and Instagram), on our website and on some public pages of our app. We may share limited website activity with these advertising platforms, such as the pages you visit, browser and device identifiers, the ad or campaign that brought you to us, and actions you take on those pages, such as starting checkout or completing a payment. We use this to understand how people find us and to measure our advertising. Because some of our pages describe specific services, such as weight loss or lab testing, advertising platforms may infer an interest in that service from your visit. Each platform's use of this information is also governed by its own privacy policy.
Your choices. You can decline non-essential cookies through your browser settings or directly with the providers (Google Ads Settings, Meta Ad Preferences). California residents may opt out of the sharing of personal information for cross-context behavioral advertising by emailing privacy@u-wellness.ai. Our app's public pages honor the Global Privacy Control (GPC) signal: when your browser sends it, those pages do not load these advertising and analytics tags. Our websites do not respond to browser "Do Not Track" signals.
7. Data Security
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted data transmission (TLS), access-controlled databases and role-based staff access to patient records, aligned with HIPAA standards. No system is perfectly secure; if a breach affects your information, we will notify you as required by law.
8. Data Retention
We retain your health profile, conversation history, protocol data, lab results (ordered and uploaded) and prescription records for the duration of your relationship with us plus at least 7 years, consistent with medical-record retention requirements.
9. Your Rights
You may:
Request access to the personal information we hold about you, including a copy of your medical record
Request correction of inaccurate information
Request deletion or restriction of your information (subject to legal retention requirements)
Opt out of text messages at any time by replying STOP
Ask our physician to review a lab result you uploaded
Opt out of the sharing of personal information for cross-context behavioral advertising, as described in Section 6
To exercise any of these rights, email privacy@u-wellness.ai. We will not discriminate against you for exercising them. Your rights over your medical record are also described in our Notice of Privacy Practices.
10. Children's Privacy
Our services are not intended for individuals under 18. If you are under 18, a parent or legal guardian must interact with our services on your behalf.
11. Changes to This Policy
We may update this policy from time to time. We will post the updated policy on this page with a new "Last updated" date and notify you of material changes by posting them here or through another appropriate notice.
12. Contact
u-wellness, Attn: Privacy
Mailing address: 2491 Alluvial Ave, Suite 300, Clovis, CA 93611
Email: privacy@u-wellness.ai
Phone: +1 (559) 314-6624